Privacy policy

Last updated: March 7, 2026

NZHANDICRAFT operates this website and online store to offer handcrafted products for sale to customers. NZHANDICRAFT is a registered trademark in the United States. This store is powered by Shopify. Certain payment processing and related order handling functions are carried out by Ukrainian Treasures Inc.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, make a purchase, submit customization details, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with our website and store, we may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.
Order and transaction information including the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.
Customization information including logos, photos, text, artwork, design files, and other content you submit to personalize a product.
Communications with us including the information you include in messages sent through our contact form, customer support requests, and email correspondence.
Limited payment-related information such as payment method, payment status, and confirmation details. We do not store your full payment card details on our own servers.
Review information including information you choose to provide when submitting a product review or testimonial.
Device information including information about your device, browser, network connection, IP address, and other online identifiers.
Usage information including information regarding your interaction with our website, such as pages visited, products viewed, referring websites, and how and when you browse the website.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, submit a personalization request, contact us, leave a review, or otherwise provide us with your personal information.
Automatically through the website, including from your device when you visit our website, and through cookies, pixels, tags, and similar technologies.
From third-party providers, including providers that help us operate the store, process payments, analyze website performance, collect reviews, and support order handling.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

To sell products and process orders. We use your personal information to process purchases, confirm orders, prepare products, handle customization requests, maintain records, and manage order-related communication.
Payment processing and related order handling. We use personal information for payment processing and related order handling through third-party payment providers acting on behalf of Ukrainian Treasures Inc.
Customer support and communication. We use your personal information to respond to inquiries, provide support, send order updates, and communicate with you about your purchases or requests.
Analytics and advertising measurement. We use certain information to understand how visitors use our website, measure advertising performance, and improve our store.
Security and fraud prevention. We use personal information to help detect, investigate, prevent, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity and to protect our website and business.
Legal reasons. We use personal information to comply with applicable law, respond to lawful requests, enforce our policies, and protect our business and customers.

Cookies and Similar Technologies

We and our third-party providers use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure advertising performance, and improve the customer experience.

Some of these technologies are necessary for the website to function properly, while others are optional depending on your region and consent choices. You can manage your cookie preferences through our cookie banner where available, and through your browser settings.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. These circumstances may include disclosure:

With Shopify, which powers and hosts our online store.
With Ukrainian Treasures Inc, to the extent necessary for payment processing and related order handling.
With payment processors, including Authorize.net and PayPal, which process payments on behalf of Ukrainian Treasures Inc.
With analytics and advertising providers, including Google Analytics, Google Tag Manager, Google Ads, and Meta Pixel.
With review providers, including Loox.
With shipping carriers, including Ukrposhta, FedEx, USPS, DHL, Royal Mail, and GLS, only for the purpose of handing over prepared parcels to those carriers for delivery to customers. We do not provide postal, courier, transportation, shipping, or delivery activities ourselves.
With vendors and operational providers who help us run the website, manage cookie preferences, prevent fraud, or support store operations.
When required by law, including to respond to lawful requests from courts, regulators, law enforcement, or government authorities, or to protect our rights and business.

We do not sell personal information for monetary consideration. However, depending on where you live and which cookies or similar technologies are active on your device, certain disclosures involving analytics or advertising technologies may be considered “sharing” or “targeted advertising” under applicable privacy laws.

Relationship with Shopify

This store is hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to operate the store and related website functions. Information you submit through the website may be transmitted to and shared with Shopify, as well as certain third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live and how Shopify features are configured on our store, you may also be able to exercise certain rights through the Shopify Privacy Portal.

Third Party Websites and Links

The website may contain links to third-party websites or platforms. If you follow a link to a third-party website, you should review its privacy and security policies and other terms. We are not responsible for the privacy or security of third-party websites.

Children’s Data

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of that information.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit, so we recommend that you do not use insecure channels to communicate highly sensitive information.

We retain personal information for as long as reasonably necessary to process orders, complete customization requests, provide customer support, maintain records, comply with tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. Different types of information may be kept for different periods depending on business and legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know. You may have the right to request access to the personal information that we hold about you.
Right to Delete. You may have the right to request that we delete personal information we maintain about you, subject to legal exceptions.
Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have the right to receive a copy of certain personal information in a portable format.
Right to Opt Out of Sale or Sharing / Targeted Advertising. Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising or “sharing” as defined by applicable law. To exercise this right, please contact us at service@nzhandicraft.com.
Managing Cookie Preferences. You may be able to manage non-essential cookies through our cookie banner where available, or through your browser settings.

Additional Information for UK and EEA Residents

If you reside in the United Kingdom or the European Economic Area, we generally process personal information on one or more of the following legal bases: performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent where required by law.

Subject to local law, you may also have the following rights:

Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict certain processing of your personal information.
Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

You may exercise your rights by contacting us using the contact details below. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live, including through providers that operate internationally.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the “Last updated” date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available privacy rights, please email us at service@nzhandicraft.com or contact us at: NZHANDICRAFT, Lukyanovycha 8, Ternopil, 46000, Ukraine.