The delivery time for your order depends on the shipping method you select and your delivery address. If you choose the FedEx Express shipping option, your order will typically arrive within:

• 7-11 business days for the USA and Canada
• 9-15 business days for Australia and New Zealand

For Standard delivery, the estimated delivery times are:

• Europe: 7-16 business days
• USA and Canada: 12-18 business days
• Australia and New Zealand: 18-30 business days

Please note that delivery times may vary slightly depending on local postal services and customs processing.

Once we receive your order, our team immediately starts the personalization process. We take great care in customizing your product to ensure it meets your expectations. The preparation for shipment typically takes 1-3 business days, during which we engrave, assemble, and carefully package your order for safe delivery. You’ll receive a notification once your order has shipped.

Yes, we are always open to cooperation and wholesale orders! A large order not only allows you to save on shipping costs, but also get a discount and ensure you have the products you need in reserve—especially useful for wedding photographers.

Our discount system is as follows:
- 10% off when buying 10 pieces or more
- 20% off when buying 20 pieces or more

If you need 30 pieces or more, please email us at service@nzhandicraft.com to receive an exclusive discount tailored to your order.

In our design editor, we provide a black color option for convenience, but don’t worry - your engraving will appear just like the sample photo on our website. For acrylic boxes, the engraving will be white, as shown. If you upload your own design, make sure it’s high-resolution and clear for the best engraving results. When adding text, avoid using fonts that are too small, as this could affect the engraving quality.

While we securely package every order, damage during delivery is rare but possible. If your box arrives damaged, please take clear photos of the damage and contact us. We will arrange for a replacement box to be sent to you at no extra cost.

Yes, we offer custom boxes based on your specifications, starting from a minimum order of 10 boxes. These can be made from the same materials we use for our regular products but tailored to your requested dimensions and design preferences. To get started, simply email us at service@nzhandicraft.com with your preferences, and our team will follow up to discuss and finalize all the details.

Yes, we can accommodate bulk orders with unique personalization for each box. Simply provide the details for each design, and our team will ensure every box is crafted to your specifications.